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Community and Helpdesk

Overview

For a first orientation and general questions about the EU Ecolabel scheme and the EU Ecolabel Product Catalogue (ECAT), please fill out the contact form.

For technical questions concerning product group criteria, applications and implementation of criteria, please contact your national Competent Body. You can find your local contact point below. 

Need for financial support? Check out the EU funding opportunities for EU Ecolabel activities.
Contact your EU Ecolabel national Competent Body for possible funding opportunities at national or regional level.

Do you have a complaint?

If you are aware of a product awarded with the EU Ecolabel on the market that does not comply with the applicable criteria, please follow the formal complaint process below:

Fill in the “Non-compliance with EU Ecolabel criteria complaint form”, attach any relevant photographs and/or supporting documents, and send them to the EU Ecolabel Helpdesk. The Helpdesk may contact you to obtain additional information.

General publications5 June 2023
Procedure for processing of complaints

Competent Bodies 

Austria

VKI - Austrian Consumer Association

Visit website

ecolabelatvki [dot] at (ecolabel[at]vki[dot]at)

Belgium

Federal Public Service Health, Food chain safety and Environment

Visit website

Bulgaria

Ministry of Environment and Water

Visit website

Croatia

Ministry of Environmental Protection and Green Transition

Visit website

+385 1 3717 131 

eko-oznakeatmzozt [dot] hr (eko-oznake[at]mzozt[dot]hr)

Cyprus

Ministry of agriculture, rural development and environment

Visit website

(+357) 22408960

directoratenvironment [dot] moa [dot] gov [dot] cy (director[at]environment[dot]moa[dot]gov[dot]cy)

Czech Republic

Ministry of the Environment

Visit website

+420 732 996 944

ekoznackaatmzp [dot] cz (ekoznacka[at]mzp[dot]cz)

Denmark

Ecolabelling Denmark

Visit website

+45 72300450

infoatecolabel [dot] dk (info[at]ecolabel[dot]dk)

Estonia

Republic of Estonia Environment Agency

Visit website

+372 666 0901

kauratenvir [dot] ee (kaur[at]envir[dot]ee)

Finland

Ecolabelling Finland

Visit website

+358 9 6122 5000

cb-finlandatecolabel [dot] fi (cb-finland[at]ecolabel[dot]fi)

France

ADEME

For questions related to policies and regulation.

Visit website

+332 41 20 41 20

amo [dot] ecolabeleuatademe [dot] fr (amo[dot]ecolabeleu[at]ademe[dot]fr)

 

AFNOR Certification

For Detergents & Cleaning services, Paints & Varnishes, Lubricants, Paper, Growing media, Personal (cosmetics, absorbent hygiene products, reusable menstrual cups) and animal care products, Tourist accommodation.

Visit website

Send message

 

ECOCERT Greenlife

For Detergents, Cosmetic Products and Animal Care Products.

Visit website

+33 5 62 07 34 24

ecolabel-ecocertatecocert [dot] com (ecolabel-ecocert[at]ecocert[dot]com)

Germany

RAL gGmbH

Visit website

+49 228 68895 190

umweltzeichenatral [dot] de (umweltzeichen[at]ral[dot]de)

Greece

ESAOS

+30 2108677012

esaosatprv [dot] ypeka [dot] gr (esaos[at]prv[dot]ypeka[dot]gr)

Hungary

HungaroMet Hungarian Meteorological Service

Visit website

infoatokocimke [dot] hu (info[at]okocimke[dot]hu)

Iceland

Environment Agency of Iceland 

Visit website

+354 591 2000

ustatust [dot] is (ust[at]ust[dot]is)

Ireland

National Standards Authority of Ireland (NSAI)

Visit website

+353 1 807 3800

certificationatnsai [dot] ie (certification[at]nsai[dot]ie)

Italy

Institute for Environmental Protection and Research

Visit website

ecolabelatisprambiente [dot] it (ecolabel[at]isprambiente[dot]it)

segreteria [dot] ecolabelatisprambiente [dot] it (segreteria[dot]ecolabel[at]isprambiente[dot]it) 

Latvia

State Environmental Service

Rupniecibas street 23, Riga
LV-1045

Visit website

pastsateva [dot] gov [dot] lv (pasts[at]eva[dot]gov[dot]lv)

Lithuania

Environmental protection agency

Visit website

+370 682 92653

aaaatgamta [dot] lt (aaa[at]gamta[dot]lt)

Luxembourg

Administration de l’Environnement

1, avenue du Rock'n'Roll

L-4361 Esch-sur-Alzette

+352 40 56 56-519

emasataev [dot] etat [dot] lu (euecolabel[at]aev[dot]etat[dot]lu)

Malta

MCCAA

Visit website

+356 23952210

infoatmccaa [dot] org [dot] mt (info[at]mccaa[dot]org[dot]mt)

The Netherlands

Stichting Milieukeur (SMK)

Visit website

+31 (0) 703586300

smkatsmk [dot] nl (smk[at]smk[dot]nl)

Norway

Ecolabelling Norway

Visit website

4724144600

infoatsvanemerket [dot] no (info[at]svanemerket[dot]no)

Poland

Polish Centre for Testing and Certification

Visit website

+48 22 46 45 200

ecolabelatpcbc [dot] gov [dot] pl (ecolabel[at]pcbc[dot]gov[dot]pl)

Portugal

Directorate-General for Economic Activities

Visit website

00351217919100

rotulo [dot] ecologicoatdgae [dot] gov [dot] pt (rotulo[dot]ecologico[at]dgae[dot]gov[dot]pt)

Romania

Ministry of Environment, Waters and Forests

Visit website

40213160421

deicpcaatmmediu [dot] ro (deicpca[at]mmediu[dot]ro)

Slovak Republic

Ministry of Environment of the Slovak Republic

Visit website

+421 2 5956 4336

ecolabelatsazp [dot] sk (ecolabel[at]sazp[dot]sk)

Slovenia

Ministry of the Environment, Climate and Energy

Visit website

+368 1 76 68

gp [dot] mopeatgov [dot] si (gp[dot]mope[at]gov[dot]si)

Spain

National Focal Point

Visit website

+34915975539

bzn-sgalsiatmiteco [dot] es (bzn-sgalsi[at]miteco[dot]es)

 

ANDALUCIA

Visit website

+34955003400

ecolabel [dot] csmaatjuntadeandalucia [dot] es (ecolabel[dot]csma[at]juntadeandalucia[dot]es)

 

ARAGON

Visit website

+34976716633

inaga [dot] area2ataragon [dot] es (inaga[dot]area2[at]aragon[dot]es)

 

ASTURIAS

Visit website

+34985105500

SCCIPAatasturias [dot] org (SCCIPA[at]asturias[dot]org)

 

CANTABRIA

Visit website

+34942203289

ecoetiquetaatcantabria [dot] es (ecoetiqueta[at]cantabria[dot]es)

 

CASTILLA LA MANCHA

Visit website

+34925286971

eeeclmatjccm [dot] es (eeeclm[at]jccm[dot]es)

 

CASTILLA Y LEON

Visit website

+34983419000

etiquetaecologicaatjcyl [dot] es (etiquetaecologica[at]jcyl[dot]es)

 

CATALUÑA

Visit website

+34934445000

produccioconsumsostenible [dot] territoriatgencat [dot] cat (produccioconsumsostenible[dot]territori[at]gencat[dot]cat)

 

CEUTA

Visit website

+34956528200

bzn-medioambienteatceuta [dot] es (bzn-medioambiente[at]ceuta[dot]es)

 

EXTREMADURA

Visit website

+34924004541

dgsostenibilidad [dot] tesatjuntaex [dot] es (dgsostenibilidad[dot]tes[at]juntaex[dot]es)

 

GALICIA

Visit website

+34981541703

prevencion [dot] ambiental [dot] cmaatxunta [dot] es (prevencion[dot]ambiental[dot]cma[at]xunta[dot]es)

 

ISLAS BALEARES

Visit website

+34971176100

ecoturatcaib [dot] es (ecotur[at]caib[dot]es)

 

ISLAS CANARIAS

Visit website

+34922922333

apoyo [dot] transicionecologicaatgobiernodecanarias [dot] org (apoyo[dot]transicionecologica[at]gobiernodecanarias[dot]org)

 

LA RIOJA

Visit website

+34941291100

dg [dot] calidadambientalatlarioja [dot] org (dg[dot]calidadambiental[at]larioja[dot]org)

 

MADRID

Visit website

+34914382200

ecolabelatmadrid [dot] org (ecolabel[at]madrid[dot]org)

 

MELILLA

Visit website

+34952699100

consejeriamedioambienteatmelilla [dot] es (consejeriamedioambiente[at]melilla[dot]es)

 

MURCIA

Visit website

+34968362000

ecoetiquetaatcarm [dot] es (ecoetiqueta[at]carm[dot]es)

 

NAVARRA

Visit website

+34848421490

secinspaatnavarra [dot] es (secinspa[at]navarra[dot]es)

 

PAIS VASCO

Visit website

+34944230743

etiqueta [dot] ecologicaatihobe [dot] eus (etiqueta[dot]ecologica[at]ihobe[dot]eus)

 

VALENCIA

Visit website

+34963866000

ecoinnovacionatgva [dot] es (ecoinnovacion[at]gva[dot]es)

Sweden

Ecolabelling Sweden

Visit website

+46855552400

infoatecolabel [dot] se (info[at]ecolabel[dot]se)

United Kingdom (in respect of Northern Ireland)

Department for Environment Food & Rural Affairs (DEFRA)

euecolabel-NIatdefra [dot] gov [dot] uk (euecolabel-NI[at]defra[dot]gov[dot]uk)

Brexit: European Commission Notice to Stakeholders on the withdrawal of the United Kingdom and EU rules for the use of the EU Ecolabel.

EU Ecolabelling Board (EUEB)

The European Union Ecolabelling Board (EUEB) is a Commission Expert Group which contributes to the development and revision of EU Ecolabel criteria and to any review of the implementation of the EU Ecolabel scheme. It also provides the Commission with advice and assistance in these areas and, in particular, issues recommendations on minimum environmental performance requirements.

The EUEB is composed of representatives of the Competent Bodies of all EU Member States, Iceland, Liechtenstein and Norway, and of other interested parties. 

Check out the Transparency register.

Meetings Corner

  1. 19 May 2026​
    Competent Bodies Forum – In presence
  2. 20 May 2026​
    EU Ecolabelling Board – In presence
  3. 21 May 2026​
    Communication Task Force – In presence
  4. 22 May 2026​
    Regulatory committee – Online
  5. 2 December 2026
    Competent Bodies Forum – Online
  6. 3 December 2026
    EU Ecolabelling Board – Online
  7. 4 December 2026
    Communication Task Force – Online

National Ecolabels

Several other ecolabelling schemes exist in Europe. The EU Ecolabel Regulation promotes the enhancement of coherence and harmonisation between the EU Ecolabel scheme and other ecolabelling schemes in the EU. The EU Ecolabel and other Type I ecolabels coexist well.

When a product or service has been awarded both the EU Ecolabel and another eco-label, you will find the two logos displayed side by side on the product or service.

You can find information below on the other ecolabelling schemes present on the European market that have been indicated by national Competent Bodies as nationally and regionally officially recognised EN ISO 14024 type I ecolabelling schemes.

The below list of national/regional Type I Ecolabels dates from 2017, as included in the Final Report of the Implementation of Article 11 under the EU Ecolabel Regulation.

Frequently asked questions

Why do we need the EU Ecolabel scheme?

Consumers are becoming more and more concerned about the environment, and research shows that people want to take real action by choosing products that cause less damage to the environment. But many are confused by – and often very sceptical about – the countless green claims made by manufacturers and retailers for their products.
Launched in 1992, the EU Ecolabel is the official European Union voluntary label for environmental excellence, awarded to sustainably designed products that contribute to the EU goal of climate neutrality by 2050 and to the circular economy. EU Ecolabel products meet high standards that reduce their environmental impact across their lifecycle, from raw material extraction, to production, use and disposal.

Because the scheme works on a European level, it goes beyond the pre-existing national ecolabels that are often only known within national borders.

The EU Ecolabel guarantees a high level of transparency, reliability and scientific credibility, which meets customers’ green demands. And, unlike other environmental information or labelling, no technical understanding is required to read and understand the label. By choosing EU Ecolabel products, it is easy for consumers to make an environmentally friendly choice.

The EU Ecolabel logo is used for all different product groups covered by the scheme. This makes it easier to recognise quality products with better environmental performance, protecting the interests of consumers, producers and the environment.

Who manages the scheme at national level?

In accordance with the provisions of Article 4 of the Regulation (EC) No 66/2010 on the EU Ecolabel, each Member State of the EEA designates the Competent Body (CB), within government ministries or outside, responsible for carrying out the tasks provided within the EU Ecolabel Regulation and ensure that they are operational. Competent Bodies are responsible for ensuring that the verification process is carried out in a consistent, neutral and reliable manner by a party independent from the operator being verified, based on international, European or national standards and procedures concerning bodies operating product-certification schemes. The Competent Bodies should be the first point of contact for any questions from applicants. You can find the list of all the Competent Bodies on the following webpage: Competent Bodies.

Where can consumers and businesses get more information about the EU Ecolabel scheme?

Discover more detailed information about the scheme here. The EU Ecolabel Product Catalogue (ECAT) and the EU Ecolabel Tourist Accommodation Catalogue are online databases containing lists of products (goods and services) that have been awarded the EU Ecolabel. You can use these databases also to search for manufacturers, producers and service providers of EU Ecolabel products.

Further information on specific EU Ecolabel product groups can be found in the Factsheets aimed at producers available under each product group on this website.

You can also contact your national Competent Body to learn more about the scheme at the national level, submit your application or ask any questions you might have about the application process or the scheme in general.

What is the relationship between the EU Ecolabel and national ecolabels such as the Blue Angel, the Nordic Swan, etc.?

The Blue Angel, the Nordic Swan and several other ecolabel schemes in Europe all meet the International Organisation for Standardization (ISO) definition for a Type 1 Ecolabel. However, the EU Ecolabel is the only European ecolabel, while the other ecolabels are designed at national level.

The EU Ecolabel and national ecolabels coexist well and are developing a policy of cooperation and coordination. Article 11 of the EU Ecolabel Regulation(No 66/2010) introduces measures to encourage harmonisation between ecolabel schemes, particularly in the selection of product groups and the development and revision of criteria. When new criteria are developed for the EU Ecolabel, existing criteria under other officially recognised ecolabelling schemes in the Member States are considered. Newly developed criteria under these schemes should be at least as strict as the existing EU Ecolabel criteria. If a product has been awarded with both a national and the EU Ecolabel, you will find the two logos displayed next to each other on the product.

What is the relationship between the EU Ecolabel and environmental management schemes such as EMAS and ISO 14001?

Producers can show their environmental commitment in many ways. One of them is the adoption of an independently verified environmental management system, such as EMAS or ISO 14001.

Like the EU Ecolabel, the European Union Eco-Management and Audit Scheme (EMAS) is a voluntary scheme, but while the EU Ecolabel is awarded to products, EMAS is awarded to organisations. Moreover, EMAS doesn’t rely on a “pass-fail” system as the EU Ecolabel. EMAS certified organisations have committed to continuously improving their environmental performance and providing relevant information to the public.

There are many synergies between both voluntary schemes; benefits include:

  • Reductions in annual fees – applicants to the EU Ecolabel scheme who have already received certification under EMAS or ISO 14001 can be granted reductions of up to 20 % on the annual fee.
  • Recognition of environmental commitment – Competent Bodies are advised to take into account the implementation of recognised environmental management schemes (e.g. EMAS or ISO 14001) while assessing applications and monitoring compliance with the EU Ecolabel’s criteria.

Visit the EMAS website for more information on this scheme.

What is the difference between the EU Ecolabel and single-claims labels , such as carbon labels?

The main difference lies in the thematic coverage of both labelling schemes. The EU Ecolabel is a multi-criteria label certifying excellent environmental performances for a product throughout its life-cycle. It complies with the requirements of EN ISO 14024 Type 1 environmental labels.

The most widely used carbon labels provide information on only one environmental aspect during the life-cycle of a product – carbon or greenhouse gas emissions.

Is there a centralised database where I can search for specific EU Ecolabel products?

The EU Ecolabel Product Catalogue (ECAT) and the EU Ecolabel Tourist Accommodation Catalogue are online databases containing lists of products (goods and services) that have been awarded the EU Ecolabel. You can use these databases also to search for manufacturers, producers and service providers of EU Ecolabel products. Retailer information may also be available if provided by the applicant during registration. Should you need a complete extract of the data in the EU Ecolabel E-Catalogues for research purposes, you can download this data yourself at any time via the EU Open Data Portal. Please keep in mind that it is the licence holders’ responsibility to register their products on ECAT. As a result, this database may be a non-exhaustive list.

Global Ecolabelling Network

The Global Ecolabelling Network (GEN) is a non-profit association of eco-labelling organisations across the world. GEN was created in 1994, and aims to promote ecolabelling, as well as cooperation, information exchange and standards harmonisation among members, associates and other ecolabelling programmes.  The EU Ecolabel is a member; other members can be found here

Glossary

Commonly used terms within the EU Ecolabel.

Competent Bodies

Each Member State designates the body or bodies (Competent Body/ Competent Bodies, often abbreviated to CBs) responsible for carrying out the tasks provided within the EU Ecolabel Regulation and ensure that they are operational. Competent Bodies are responsible for ensuring that the verification process is carried out in a consistent, neutral and reliable manner. The Competent Bodies should be the first point of contact for any questions from applicants. For more information on the role of Competent Bodies please see the question ‘Who manages the scheme at national level?

European Economic Area

European Economic Area (comprises the Member States of the European Union plus Iceland, Liechtenstein and Norway).

EU Ecolabelling Board

The Commission has established the European Union Ecolabelling Board (EUEB), which consist of representatives of the Competent Bodies of all the Member States and of other interested parties (you can find the full list of EUEB members in the How is the EU Ecolabel structured section).

The EUEB contributes to the development and revision of EU Ecolabel criteria and to any review of the implementation of the EU Ecolabel scheme. It also provides the Commission with advice and assistance in these areas and, in particular, issues recommendations on minimum environmental performance requirements.

EU Ecolabel license

An EU Ecolabel licence is awarded to one or more products/services after verification. A contract of licence is signed between the Competent Body and an applicant-operator. The applicant, after being awarded, becomes a licence holder.

Operator

In the context of the EU Ecolabel, ‘operator’ means any producer, manufacturer, importer, service provider, wholesaler or retailer.

Products

In the context of the EU Ecolabel, ‘products’ means any goods or services which are supplied for distribution, consumption or use on the Community market (EEA) whether in return for payment or free of charge.

Verification

In the context of the EU Ecolabel, ‘verification’ means a procedure to certify that a product complies with specified EU Ecolabel criteria.

Find more information in the How is the EU Ecolabel structured section.

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