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EU Ecolabel - Community and Helpdesk

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Community and Helpdesk

EU Ecolabel helpdesk

Still have queries on the EU Ecolabel? Our Helpdesk and the Competent Bodies are here to help.

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If you have general questions about the EU Ecolabel scheme, for a first orientation and general questions about the EU Ecolabel Catalogue (ECAT), then please fill the contact form.

For technical questions concerning product group criteria, applications and implementation of criteria, please contact your national Competent Body. You can find your local contact point below. 

We are always interested in hearing from you. Send us your news, views, event information, testimonials and stories to help us communicate the true spirit and growing presence of the EU Ecolabel Community.

Do you have a complaint?

If you are aware of a product awarded with the EU Ecolabel on the market that does not comply with the applicable criteria, please follow the formal complaint process below:

Fill in the “Non-compliance with EU Ecolabel criteria complaint form”, attach any relevant photographs and/or supporting documents, and send them to the EU Ecolabel Helpdesk. The Helpdesk may contact you to obtain additional information.

General publications5 June 2023
Procedure for processing of complaints

Competent Bodies 

Brexit: European Commission Notice to Stakeholders on the withdrawal of the United Kingdom and EU rules for the use of the EU Ecolabel.

EU Ecolabelling Board (EUEB)

The European Union Ecolabelling Board (EUEB) is a Commission Experts Group which contributes to the development and revision of EU Ecolabel criteria and to any review of the implementation of the EU Ecolabel scheme. It also provides the Commission with advice and assistance in these areas and, in particular, issues recommendations on minimum environmental performance requirements.

The EUEB is composed of representatives of the Competent Bodies of all EU Member States, Iceland, Liechtenstein and Norway, and of other interested parties. 

Find here the link to the Transparency register.

Meetings Corner

  1. 21 November 2023
    CB Forum
  2. 22 November 2023
    EUEB
  3. 16 April 2024
    CB Forum
  4. 17-18 April 2024
    EUEB
  5. 19 April 2024
    Regulatory Committee (tbc)
  6. 26 November 2024
    CB Forum
  7. 27-28 November 2024
    EUEB
  9. 29 November 2024
    Regulatory Committee (tbc)

Chemical Task Force - Documents

General publications8 February 2023
EU Ecolabel - Chemicals Horizontal Task Force

Findings of the EU Ecolabel Chemicals Horizontal Task Force. Proposed approach to hazardous substance criteria development (Feb 2014)

English
(1.07 MB - PDF)
Download
General publications8 February 2023
EU Ecolabel - Safer Chemical Alternatives Databases

Find online resources to support identifying Safer Chemical Alternatives here.

English
(91.07 KB - PDF)
Download
General publications8 February 2023
EU Ecolabel - Chemicals Task Force 2

Chemicals Task Force 2 - Final proposals and recommendations

English
(1.37 MB - PDF)
Download

 

National Ecolabels

Several other ecolabelling schemes exist in Europe. The EU Ecolabel Regulation promotes the enhancement of coherence and harmonisation between the EU Ecolabel scheme and other ecolabelling schemes in the EU. The EU Ecolabel and other Type I ecolabels coexist well.

When a product or service has been awarded both the EU Ecolabel and another eco-label, you will find the two logos displayed side by side on the product or service.

You can find information below on the other ecolabelling schemes present on the European market that have been indicated by national Competent Bodies as nationally and regionally officially recognised EN ISO 14024 type I ecolabelling schemes.

The below list of national/regional Type I Ecolabels dates from 2017, as included in the Final Report of the Implementation of Article 11 under the EU Ecolabel Regulation.

Global Ecolabelling Network

The Global Ecolabelling Network (GEN) is a non-profit association of eco-labelling organisations across the world. GEN was created in 1994, and aims to promote ecolabelling, as well as cooperation, information exchange and standards harmonisation among members, associates and other ecolabelling programmes.  The EU Ecolabel is a member; other members can be found here. 

Glossary

Commonly used terms within the EU Ecolabel.

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