Community & Helpdesk
Still have queries on the EU Ecolabel? Our Helpdesk and the Competent Bodies are here to help.

EU Ecolabel Helpdesk
If you have questions about the EU Ecolabel, your first port of call should be our FAQ page.
If you still have general questions about the EU Ecolabel scheme, for a first orientation and general questions about the EU Ecolabel Catalogue (ECAT), then please reach out to the EU Ecolabel Helpdesk:
Monday - Friday 09:30-12:00; 14:00-16:30 CE(S)T
Email: helpdesk-eu-ecolabel@adelphi.de
Tel: +49 (30) 89 000 68 141
For technical questions concerning product group criteria, applications and implementation of criteria, please contact your national Competent Body. You can find your local contact point below.
Do you have a complaint?
If you are aware of a product awarded with the EU Ecolabel on the market that does not comply with the applicable criteria, please follow the formal complaint process below:
Fill in the “Non-compliance with EU Ecolabel criteria complaint form”, attach any relevant photographs and/or supporting documents, and send them to the EU Ecolabel Helpdesk at helpdesk-eu-ecolabel@adelphi.de, or by post to the below address. The Helpdesk may contact you to obtain additional information.
EU Ecolabel Helpdesk
c/o adelphi
Alt-Moabit 91
10559 Berlin – Germany
Mr Andreas Tschulik
Austrian Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Techology (Bundesministerium für Klimaschutz, Umwelt, Energie, Mobilität, Innovation und Technologie)
A – 1010 Wien, Stubenbastei 5
Tel: +43 1 711 00 61 - 1651
andreas.tschulik@bmk.gv.at
Ecolabel Team VKI
VKI - Austrian Consumer Association, Ecolabel
A -1060 Wien, Linke Wienzeile 18
Tel: +43 1 588 77 - 207
ecolabel@vki.at
www.umweltzeichen.at
Ms Kathelijne De Ridder
FOD Volksgezondheid, Veiligheid
van de Voedselketen en Leefmilieu - DG Leefmilieu
Afdeling Productbeleid
Victor Hortaplein, 40 - Box 10
B -1060 Brussels
Tel: (+32) 2 524 95 86
kathelijne.deridder@health.fgov.be
www.ecolabel.be
Ms Hannelore Schorpion
FOD Volksgezondheid, Veiligheid
van de Voedselketen en Leefmilieu - DG Leefmilieu
Afdeling Productbeleid
Victor Hortaplein, 40 - Box 10
B -1060 Brussels
Tel : (+32) 2 524 96 18
hannelore.schorpion@health.fgov.be
www.ecolabel.be
Ms Fabienne Godin
SPF Santé publique, Sécurité de la Chaîne alimentaire
et Environnement – DG Environnement
Service Politique de Produits
Place Victor Horta 40 – Box 10
B – 1060 Brussels
Tel : (+32) 2 524 95 50
fabienne.godin@health.fgov.be
www.ecolabel.be
Ms Galya Stoyancheva
Preventive Activities Directorate
Ministry of Environment and Water
67 William Gladstone str.
1000 Sofia
Bulgaria
Tel: +359 2 940 6358
gstoyancheva@moew.government.bg
Ms. Branka Pivčević Novak, Ph.D.
Service for sustainable development, Head
Ministry of Environment and Energy
Radnička cesta 80
10 000 Zagreb, Croatia
Phone: +385 1 3717-283
eko-oznake@mingor.hr
branka.pivcevicnovak@mingor.hr
https://mingor.gov.hr/o-ministarstvu-1065/djelokrug-4925/okolis/eko-oznake/1412
Ms. Barbara Fofić
Service for Sustainable Development, Senior Advisor
Ministry of Environment and Energy
Radnička cesta 80
10 000 Zagreb, Croatia
Phone: +385 1 3717-261
eko-oznake@mingor.hr
Barbara.Fofic@mingor.hr
Ms Natalia Georgiou-Tsiakalou
Department of Environment
Ministry of Agriculture, Natural Recourses and Environment
1498, Nicosia
Cyprus
Fax: +357 22 774945
ngeorgiou@environment.moa.gov.cy
Mr Daniel Hajek
Ministry of Environment
Vrsovicka 65
CZ-100 10 Prague 10
Tel.: +420 267 122 489
Fax.: +420 267 126 489
Mobile: +420 725 786 423
Daniel.Hajek@mzp.cz
www.env.cz
Mrs. Klára Krasnická
CENIA, Czech environmental information agency
Czech Ecolabelling Agency
Vršovická 1442/65
100 10 Prague 10
Tel: (+420) 267 125 347
Mobile: +420 737 105 706
Klara.krasnicka@cenia.cz
www.ekoznacka.cz
www.cenia.cz
Mr Søren Mørch Andersen – for questions related to policies and regulation
Circular Economy | Ministry of Environment
Slotsholmsgade 12, DK-1216 Copenhagen
Tel: (+45) 22 35 25 63
san@mim.dk
Mr Jakob Waidtløw – for questions related to applications
Ecolabelling Denmark
Danish Standards Foundation
Göteborg Plads 1
DK-2150 Nordhavn
Tel: (+45) 72 300 450
jwa@ecolabel.dk
www.ecolabel.dk
Ms Marilis Saul
Estonian Environmental Agency
Mustamäe tee 33
10616, Tallinn
Tel: (+372) 6737 596
Fax: (+372) 6660 909
marilis.saul@envir.ee
https://www.keskkonnaagentuur.ee
Ms Kätlin Kurg
Ministry of the Environment
Narva mnt 7a
15172, Tallinn
Tel: (+372) 6260 740
Fax: (+372) 6262 801
katlin.kurg@envir.ee
https://www.envir.ee
Mrs Kirsi Auranmaa
Ecolabelling Finland
Urho Kekkosen katu 4-6 E
FI-00100 Helsinki
Finland
Tel: +358 961 225 106
Mobile: +358 400 949 491
kirsi.auranmaa@ecolabel.fi
https://eu-ecolabel.fi/
https://www.facebook.com/EUymparistomerkki
Murielle Gauvain
AFNOR
11, rue Francis de Pressensé
Saint-Denis La Plaine Cedex
F-93571 Paris
Tel: (+33) 01 41 62 61 11
Fax: (+33) 1 49 17 90 37
murielle.gauvain@afnor.org
Celine SCHEUER
ADEME
Service Produits et Efficacité Matière
20, Avenue du Grésillé - BP 90406
49004 ANGERS CEDEX 012
celine.scheuer@ademe.fr
Ms. Kristin Stechemesser
Federal Environmental Agency, Section III 1.3
Ecodesign, Environmental Labelling,
Environmentally Friendly Procurement
Umweltbundesamt, Wörlitzer Platz 1
06844 Dessau- Roßlau
Tel: (+49) 340 2103 2666
Fax: (+49) 340 2104 2666
Kristin.Stechemesser@uba.de
Mr Christoph Esser-Ayertey
RAL gGmbH
Fraenkische Strasse 7
53229 Bonn
Germany
Tel.: +49 (0)228- 688 95 105
christoph.esser@ral.de
www.RAL.de
www.eu-ecolabel.de
Ms Kaitatzi Athanasia
Hellenic Council for Ecolabel Awards – ASAOS
Hellenic Ministry of Environment Energy and Climate Change
147, Patission str.
GR 112 51 Athens
Greece
Tel: +30 210 8668979
asaos@prv.ypeka.gr
a.kaitatzi@prv.ypeka.gr
Mrs Vilma Éri
Herman Ottó Intézet Nonprofit Kft.
(Herman Ottó Institute, Ecolabelling Unit)
H-1223 Budapest, Park utca 2.
Tel.: +36 1 362-8139, +36 30 820 0148
eri.vilma@hoi.hu
https://www.okocimke.hu
Mrs. Elva Rakel Jónsdóttirf
Environment Agency of Iceland
Sudurlandsbraut 24
IS-108 Reykjavik
Tel: (+354) 591-2000
Fax: (+354) 591-2020
elva@umhverfisstofnun.is
Mr. Stewart Hickey
National Standards Authority of Ireland (NSAI)
1 Swift Square, Northwood
Santry
Dublin 9
IRL - DUBLIN 9
Tel: (+353) 1 807 3887
stewart.hickey@nsai.ie
certification@nsai.ie
Mr Alessandro Zagarella
President of Comitato Ecolabel-Ecoaudit – Sezione Ecolabel Italia
Italian Competent Body for EU Ecolabel
48, Via Vitaliano Brancati
I-00144 Rome – Italy
zagarella.alessandro@minambiente.it
ecolabel@isprambiente.it
segreteria.ecolabel@isprambiente.it
Ph.+39 06 5722 5516
Ph.+39 06 5007 3041
Fax +39 06 5007 2439
https://www.minambiente.it/pagina/ecolabel-ue
Zane Zaķe
Senior Expert
International cooperation
Environmental State Bureau
23, Rupniecibas Str.
Riga LV-1045, Latvia
Tel: +371 67770820
Fax: +371 67321049
zane.zake@vpvb.gov.lv
Mr. Edvinas Pocius
Chief specialist
Integrated Pollution Prevention Division
Environmental Protection Agency
Taikos pr. 26, Klaipėda, Lithuania
LT-91222 Klaipėda
Tel: +370 612 897 94
edvinas.pocius@gamta.lt
www.gamta.lt
Mrs. Janina Waluga
Mr. Alex Feldmann
Mr. Georges Brandenburger
Ministère de l’Environnement, du Climat et du Développement durable
Administration de l'Environnement
1, avenue du Rock'n'Roll
L - 4361 Esch-sur-Alzette
Tél.: (+325) 40 56 56 - 519 / - 584 /- 618
euecolabel@aev.etat.lu
Mr. George Cutajar
Director
Standardisation Directorate
Standards and Metrology Institute
Malta Competition and Consumer Affairs Authority
'Mizzi House', National Road
Blata-l-Bajda HMR 9010
Malta
Tel: +356 2395 2210
george.a.cutajar@mccaa.org.mt
Ms Ineke Vlot
Mr Lars Woltmann
Robert Jan Volders
Lotte van den Bosch
SMK
Bezuidenhoutseweg 105
NL - 2594 AC Den Haag
Tel: (+31) 70 358 63 00
smk@smk.nl
ivlot@smk.nl
lwoltmann@smk.nl
rvolders@smk.nl
Lvandenbosch@smk.nl
https://www.europeesecolabel.nl/
Ann Kristin Larsen
Ecolabelling Norway
Henrik Ibsens gate 20
NO-0255 Oslo
Tel: (+47) 24 14 46 00
mobile: (+47) 402 03 912
akl@svanemerket.no
www.ecolabel.no
Ms Magdalena Jabłońska-Pudlak
Polish Centre for Testing and Certification
469, Puławska str.
2-844 Warszawa
Tel: (+48) 22 46 45 200
mjpudlak@pcbc.gov.pl
ecolabel@pcbc.gov.pl
www.pcbc.gov.pl
Carla Pinto
Ministério da Economia
DIRECÇĂO-GERAL DAS ACTIVIDADES ECONÓMICAS
Avenida Visconde Valmor, N° 72
PT-1069-041 Lisboa
carla.pinto@dgae.gov.pt
https://www.dgae.gov.pt/
Mrs Maria-Daniela Toma
Councellor
Ministry of Environment
Directorate of Impact Assesment and Pollution Control
12, Libertatii Blvd, 5
RO-Bucharest 70005
Tel: (+40) 213 160 421
Fax: (+40) 213 160 421
dana.toma@mmediu.ro
www.mmediu.ro
Ing. Magdaléna Veselá
Ministry of Environment of the Slovak Republic Nám. Ľ. Štúra 1 SK - Bratislava 812 35
Tel: (+421) 2 5956 2182
magdalena.vesela@enviro.gov.sk
ecolabel@enviro.gov.sk
Mgr. Darina Baďurová
Slovak Environment Agency
Grösslingová 35
SK - Bratislava 811 09
Tel: (+421) 2 32131 625
darina.badurova@sazp.sk
ecolabel@sazp.sk
Ing. Andrea Dudková
Slovak Environment Agency
Grösslingová 35
SK - Bratislava 811 09
andrea.dudkova@sazp.sk
ecolabel@sazp.sk
Mrs. Natalija Očko
Ministry of the Environment and Spatial Planning
Dunajska cesta 48
1000 Ljubljana
Slovenia
tel: +386 1 478 4489
natalija.ocko@gov.si
NATIONAL CONTACT POINT FOR THE EU ECOLABEL
Ministerio para la Transición Ecológica y el Reto Demográfico
Dirección General de Calidad y Evaluación Ambiental
Plaza de San Juan de la Cruz s/n
ES-28071- Madrid
buzon-sgcamai@miteco.es
ARAGÓN
Instituto Aragonés de Gestión Ambiental (INAGA)
Avda. Ranillas, 3C, 3ª planta.
ES-50018 – Zaragoza
ofayanas@aragon.es
aalvarez@aragon.es
CASTILLA - LA MANCHA
Consejería de Desarrollo Sostenible
Dirección General de Economía Circular
C/ Quintanar de la Orden, s/n
ES-45071-Toledo
eeeclm@jccm.es
CASTILLA Y LEÓN
Consejería de Fomento y Medio Ambiente
Dirección General de Calidad y Sostenibilidad Ambiental
C/ Rigoberto Cortejoso, 14
ES- 47014 - Valladolid
area.dg.calidadambiental@jcyl.es
CATALUÑA
Departamento de Territorio y Sostenibilidad
Secretaría de Medio Ambiente y Sostenibilidad
C/ Aragó, 244-248
ES-08009- Barcelona
sistemesqualificacio.accioclimatica@gencat.cat
COMUNIDAD VALENCIANA
Consejería de Agricultura, Desarrollo Rural, Emergencia Climática y Transición Ecológica
Dirección General de Cambio Climático y Calidad Ambiental
C/ Democracia, nº 77
ES-46018 -Valencia
ecoinnovación@gva.es
GALICIA
Consejería de Medio Ambiente, y Ordenación del Territorio
Dirección General de Calidad Ambiental y Cambio Climático
C/ San Lázaro, s/n
ES- 15781 – Santiago de Compostela
prevencion.ambiental.cma@xunta.es
ISLAS BALEARES
Consejería de Medio Ambiente y Territorio
Dirección General de Residuos y Educación Ambiental
C/ Gremi Corredors 10, Polígono Son Rossinyol
ES- 07009 - Palma
ecotur@caib.es
MADRID
Consejería de Medio Ambiente, Ordenación del Territorio y Sostenibilidad
Dirección General de Sostenibilidad y Cambio Climático
C/ Alcalá nº 16
ES-28014-Madrid
ecolabel@madrid.org
MURCIA
Consejería de Agua, Agricultura, Ganadería, Pesca y Medio Ambiente
Dirección General de Medio Ambiente
Plaza Juan XXIII, s/n
ES- 30008 - Murcia
raquel.garcia3@carm.es
PAÍS VASCO
Departamento de Medio Ambiente, Planificación Territorial y Vivienda
Viceconsejería de Medio Ambiente
C/ Donosti-San Sebastián, 1
ES- 01010 – Vitoria (Gasteiz)
etiqueta.ecologica@ihobe.eus
NAVARRA
Departamento de Desarrollo Rural, Medio Ambiente y Administración Local
Dirección General de Medio Ambiente y Ordenación del Territorio
C/ González Tablas, 9 – 4ª planta
ES-31005 -Pamplona
secinspa@navarra.es
ASTURIAS
Consejería de Infraestructuras, Ordenación del Territorio y Medio Ambiente
Dirección General de Calidad Ambiental
C/ Trece Rosas, 2
ES-33005 – Oviedo
sccipa@asturias.org
LA RIOJA
Consejería de Agricultura, Ganadería y Medio Ambiente
Dirección General de Calidad Ambiental y Agua
C/ Prado Viejo 62 bis
ES-26007- Logroño
dgcalidadambiental.agua@larioja.org
ANDALUCÍA
Consejería de Agricultura, Ganadería, Pesca y Desarrollo Sostenible
Dirección General de Calidad Ambiental y Cambio Climático
Av. Manuel Siurot, 50
ES – 41071 - Sevilla
ecolabel.cagpds@juntadeandalucia.es
CANARIAS
Consejería de Educación, Universidades y Sostenibilidad
Viceconsejería de Medio Ambiente
Av. de Anaga, 35. Edificio de usos múltiples, 4ª planta.
ES-38071 -Santa Cruz de Tenerife
hreygil@gobiernodecanarias.org
CANTABRIA
Consejería de Desarrollo Rural, Ganadería, Pesca, Alimentación y Medio Ambiente
Dirección General de Biodiversidad, Medio Ambiente y Cambio Climático
C/ Lealtad 24
ES-39002- Santander
ecoetiqueta@cantabria.es
EXTREMADURA
Consejería para la Transición Ecológica y la Sostenibilidad
Dirección General de Sostenibilidad
Avenida de Luis Ramallo, s/n
ES-06800- Mérida
dgsostenibilidad.tex@juntaex.es
MELILLA
Consejería de Medio Ambiente y Sostenibilidad
Dirección General de Sostenibilidad
Plaza de España, 1
ES-52001- Melilla
consejeriamedioambiente@melilla.es
CEUTA
Consejería de Fomento y Medio Ambiente
C/ Teniente Olmo, 2, 3ª planta
ES-51001-Ceuta
medioambiente@ceuta.es
Mrs. Ulla Sahlberg
EU-Ecolabel Coordinator
Ecolabelling Sweden
Box 38114
100 64 Stockholm
Tel: +46 (0)8-55 55 24 30
ulla.sahlberg@svanen.se
https://www.svanen.se/Om-EU-Blomman/
EU Ecolabelling Board (EUEB)
The European Union Ecolabelling Board (EUEB) contributes to the development and revision of EU Ecolabel criteria and to any review of the implementation of the EU Ecolabel scheme. It also provides the Commission with advice and assistance in these areas and, in particular, issues recommendations on minimum environmental performance requirements.
The EUEB is composed of representatives of the Competent Bodies of the EU, Iceland, Liechtenstein and Norway, and the representatives of a number organisations.
National Ecolabels
Several other ecolabelling schemes exist in Europe. The EU Ecolabel Regulation promotes the enhancement of coherence and harmonisation between the EU Ecolabel scheme and other ecolabelling schemes in the EU. The EU Ecolabel and other Type I ecolabels coexist well.
When a product or service has been awarded both the EU Ecolabel and another eco-label, you will find the two logos displayed side by side on the product or service.
You can find information below on the other ecolabelling schemes present on the European market that have been indicated by national Competent Bodies as nationally and regionally officially recognised EN ISO 14024 type I ecolabelling schemes.
The below list of national/regional Type I Ecolabels dates from 2017, as included in the Final Report of the Implementation of Article 11 under the EU Ecolabel Regulation.
ÖsterreichischesUmweltzeichen
EkologickySetrnyVyrobek
Nordic Ecolabel
Blue Angel
Hungarian Ecolabel
Polish Ecolabel
NL Milieukeur (non-food)
On the way to PlanetProof (food)
Catalan Environmental Quality Guarantee Award
Global Ecolabelling Network
The Global Ecolabelling Network (GEN) is a non-profit association of eco-labelling organisations across the world. GEN was created in 1994, and aims to promote ecolabelling, as well as cooperation, information exchange and standards harmonisation among members, associates and other ecolabelling programmes. The EU Ecolabel is a member; other members can be found here.
GEN also has a newsletter if you would like to be informed of their activities.