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EU Ecolabel - Community and Helpdesk

Community & Helpdesk

Still have queries on the EU Ecolabel? Our Helpdesk and the Competent Bodies are here to help.

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EU Ecolabel Helpdesk

If you have questions about the EU Ecolabel, your first port of call should be our FAQ page.

If you still have general questions about the EU Ecolabel scheme, for a first orientation and general questions about the EU Ecolabel Catalogue (ECAT), then please reach out to the EU Ecolabel Helpdesk:

Monday - Friday 09:30-12:00; 14:00-16:30 CE(S)T
Email:  helpdesk-eu-ecolabel@adelphi.de
Tel:  +49 (30) 89 000 68 141

For technical questions concerning product group criteria, applications and implementation of criteria, please contact your national Competent Body. You can find your local contact point below.

Do you have a complaint?

If you are aware of a product awarded with the EU Ecolabel on the market that does not comply with the applicable criteria, please follow the formal complaint process below:

Fill in the “Non-compliance with EU Ecolabel criteria complaint form”, attach any relevant photographs and/or supporting documents, and send them to the EU Ecolabel Helpdesk at helpdesk-eu-ecolabel@adelphi.de, or by post to the below address. The Helpdesk may contact you to obtain additional information.

EU Ecolabel Helpdesk
c/o adelphi
Alt-Moabit 91
10559 Berlin – Germany

Competent Bodies 

EU Ecolabelling Board (EUEB)

The European Union Ecolabelling Board (EUEB) contributes to the development and revision of EU Ecolabel criteria and to any review of the implementation of the EU Ecolabel scheme. It also provides the Commission with advice and assistance in these areas and, in particular, issues recommendations on minimum environmental performance requirements.

The EUEB is composed of representatives of the Competent Bodies of the EU, Iceland, Liechtenstein and Norway, and the representatives of a number organisations. 

Meetings Corner

  1. 15 November
    CB Forum
  2. 16-17 November
    EUEB
  3. 18 November
    Regulatory Committee

National Ecolabels

Several other ecolabelling schemes exist in Europe. The EU Ecolabel Regulation promotes the enhancement of coherence and harmonisation between the EU Ecolabel scheme and other ecolabelling schemes in the EU. The EU Ecolabel and other Type I ecolabels coexist well.

When a product or service has been awarded both the EU Ecolabel and another eco-label, you will find the two logos displayed side by side on the product or service.

You can find information below on the other ecolabelling schemes present on the European market that have been indicated by national Competent Bodies as nationally and regionally officially recognised EN ISO 14024 type I ecolabelling schemes.

The below list of national/regional Type I Ecolabels dates from 2017, as included in the Final Report of the Implementation of Article 11 under the EU Ecolabel Regulation.

Global Ecolabelling Network

The Global Ecolabelling Network (GEN) is a non-profit association of eco-labelling organisations across the world. GEN was created in 1994, and aims to promote ecolabelling, as well as cooperation, information exchange and standards harmonisation among members, associates and other ecolabelling programmes.  The EU Ecolabel is a member; other members can be found here. 

GEN also has a newsletter if you would like to be informed of their activities.