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Email your questions to our helpdesk.

If you have questions about Level(s) or need advice on how to get started, you can email the multilingual Level(s) helpdesk by completing the contact form.

The team is available to respond to inquiries in English, French, German, Spanish, Italian, or Polish.

The helpdesk is managed by Ecorys Europe, a contractor working on behalf of the European Commission.

We aim to respond to enquiries within 15 working days. However, due to an increased volume of enquiries, response times may take longer than this. Rest assured we're committed to responding to queries as quickly as possible.

Submit an enquiry to the helpdesk


  • General publications
  • Directorate-General for Environment

Level(s): What's in it for cities?

If you represent a city in the EU, Level(s) can help you achieve your sustainability goals. EU initiatives such as the European Green Deal and the following Circular Economy Action Plan and Renovation Wave have singled out buildings and construction as key action areas, as the Union pushes....

  • General publications
  • Directorate-General for Environment

Level(s) and the new European Bauhaus

The New European Bauhaus is a creative and transdisciplinary movement, started by the European Commission. This factsheet highlights how you and your organisation can play your part, with help from Level(s), the EU common language for improving the sustainability performance of buildings.